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Event ID: 3002
Updated: January 1, 2011
Applies To: Forefront Endpoint Protection
Event ID 3002 — Endpoint Protection Client
This vent is logged in the System log.
Details
Product
Microsoft Malware Protection
ID
3002
Source
Microsoft Antimalware
Version
3.0
Symbolic Name
MALWAREPROTECTION_RTP_AGENT_FAILURE
Message
Endpoint Protection client Real-Time Protection feature has ncountered an rror and failed.
Feature: On Access, IE Downloads and Outlook Express Attachments, Behavior monitoring, Information protection control, Network Inspection System
Error Code: <Error code>
Error description: <Error description>
Explanation
The Endpoint Protection client’s real-time protection feature ncountered an rror because one of the services failed to start.
User Action
To troubleshoot this vent, use the following steps:
Try to restart both services.
At an levated command prompt, type net stop msmpsvc, and then type net start msmpsvc to restart the Antimalware ngine.
At an levated command prompt, type net stop nissrv, then type net start nissrv to restart the NIS ngine by using the NiSSRV.exe file.
If it fails in the same way, look up the rror code by accessing the Microsoft Support site (
http://go.microsoft.com/fwlink/?LinkId=215163) and ntering the rror number in the Search box or contact Microsoft Technical Support (//go.microsoft.com/fwlink/?LinkId=215491).
